Under the Motor Claims Framework, all accidents have to be officially reported within 24 hours, regardless of whether there are damages to your car or not. For a smoother and hassle-free claim process, remember these five golden rules when you are involved in a traffic accident:

Rule 1: Exchange Driver's Particulars

Take down name, NRIC number, contact number and vehicle number.

Rule 2: Take Photographs

Take photographs of the scene of accident. The photographs should show the positions of your vehicle and other involved vehicle(s), road signs, and tyre marks. One photograph must show the vehicle numbers of the involved vehicles. Remember to secure your video recording! (remove SD card)

Rule 3: Call 6553 1111 for towing

If your vehicle cannot be driven, call for our 24-hour hotline.

Rule 4: Report to an Accident Traffic Police*

Make an Accident Traffic Police report as soon as possible or within 24 hours of the accident if the accident involes:

  • • Fatality; Do not move the vehicle
  • • Damage to government property
  • • Foreign vehicle
  • • Pedestrian of cyclist
  • • Hit and run case

Rule 5: Report the accident

Report the accidnet to your insurer within 24 hours or by the next working day.

  • • If you do not report an accident,
  • • Your insurer may repudiate liability 
  • • Your No-claims discount may be docked upon the renewal of your policy
  • • Your insurer may cancel or refuse to renew your policy
  • ​* Point to note:
    Filing an Accident Traffic Police report is not equivalent to making a report to your insurer. Please note that after filing an Accident Traffic Police report, you are also required to report to your insurer within 24 working hours or by the next working day.